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| Forum » Suggestions » use issue tracking software for support | Date | |
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Using a free, open source issue tracker (example http://www.thebuggenie.com/index.php) could be used to greatly improve communication between developers, administrators and users with less effort than the forums currently require. With minimal coding, you could have the issue tracker recognize users based on their SM login. All kinds of things that are currently handled in the forums or even PM could be better handled there. - bug reports. Problems in the game can be tracked, voted on to see how many are affected and how important a fix is. - feature requests. Programmers can set priorities, assign features to upcoming releases, and reduce forum traffic asking about un-implemented features. This is also true of bugfixes. - punishment appeals. Restricting access of these bugs to all but the user and the administrators would be possible, to keep them private. At admins and users option, they can be made public also. administrator access is just as flexible as this forum, it would be possible to prevent new comments on closed bugs, to remove user's access to the bug tracker if they abuse it, and to delete comments or bugs, just like administrators can do on the forums. The advantage of a bug tracker is that it provides a much finer-grained control of issues, and organizes them much better than a forum. It would also allow developers to mark a bug as fixed, something that is harder to do with a forum post. If you want to get really fancy, you can link it to the VCS you're using to store the source, so commits automatically close bugs they're linked to. From a user perspective, being able to open support requests, report bugs, propose new features, and easily search or browse these would be a lot easier than searching the forum manually, private messaging @ admins, or other annoying things we do very often now. |
19/09/2011 06:57 |
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i wonder if any admin reads the stuff on forums... | 19/09/2011 08:59 |
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they implemented my suggestion for using a particular php image framework for forecast in the mobile version, so yes, I'd say they read these. | 19/09/2011 14:19 |
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CelloG said: they implemented my suggestion for using a particular php image framework for forecast in the mobile version, so yes, I'd say they read these. good to know  |
19/09/2011 14:20 |
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CelloG said: they implemented my suggestion for using a particular php image framework for forecast in the mobile version, so yes, I'd say they read these. Suggestions are great, but this is professional advice.... You should get, uh, 100 million dollars for that. I still have no idea what php means other than "that web language that everyone knows but me. " |
19/09/2011 21:59 |
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